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Client Service Representative
Responsibilities include, but are not limited to:
Answer incoming phone calls and either handle the calls if appropriate or route them accordingly.
Process incoming quote requests for custom or standard products, as well as process standard orders via phone, fax or email.
Answer order status inquiries via phone or email.
Manage high volumes of in-coming and out-going emails daily, including quotes, order confirmations and other inquiries.
Process orders, both standard and custom, by preparing production packets and scanning them into the computer system.
Process incoming Canadian orders, send confirmations to suppliers and packing slips to Toronto warehouse to be shipped.
Process incoming custom seating shapes sent in by Ride Designs suppliers, making sure that all the necessary paperwork is included and route to the production department for review.
Attend and participate in weekly production meetings.
Attend product knowledge in-services as necessary.
Monitor daily counts sent to management and production staff.
Daily scanning and faxing.
Other duties as assigned.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Preferable background in the wheelchair and seating industry. Independent and self-motivated. Strong communication skills both verbal and written. High attention to detail. Previous experience with customer service. Strong with computers, multi-line phones and other office equipment. Familiarity with Microsoft Office Suites including Outlook, Excel and Access based databases.
Wage includes consideration of entry level position, plus skills and experience.
Schedule: Monday - Friay 8: 00 AM - 5: 00 PM
Please submit your resume to anila@employmentsolutions.Com